Tenant portal & app.
Tenant communication made easy: provide your tenants with documents, consumption data, news and flat offers digitally – and handle requests such as damage reports in a structured way via the app. AI-supported with IDA. Go digital & save time – for both sides.
A direct line. Less work for your team.
The Immomio tenant portal optimises communication between landlord and tenant. IDA, the AI assistant, captures tenant requests automatically, answers them faster and processes them efficiently in-house – including ticket-related communication via the integrated chat.
Optimised communication.
Improve customer service and increase the satisfaction of tenants and staff through clear processes. Your tenants always have a complete overview of important documents, news and their personal consumption information.
- Integrated chat & messenger
- Documents & news in one place
- AI support from IDA
- Multilingual (DE / 95+)
Consumption at a glance, digitally.
Provide your tenants with monthly consumption information (unterjährige Verbrauchsinformation, UVI), for example for water and heating, simply and digitally via portal and app. Meaningful visualisations help tenants learn more about their consumption behaviour and optimise it over the long term.
- Monthly consumption information (UVI)
- Clear visualisations
- Water & heating at a glance
- More sustainable consumption behaviour
Digital damage reporting.
Your tenants report damage & requests via the tenant app in just a few clicks. This lets your staff organise the entire damage handling process efficiently and quickly. Our apps are compatible with all common ERP and ticketing systems in the housing industry.
- Report damage in 30 seconds
- Ticket-related communication
- Status visible at any time
- Compatible with ERP & ticketing systems
AI of the 360° platformAI in your tenant app: IDA.
IDA, the AI of the Immomio 360° platform, is already in use in the tenant app and supports your tenants directly in the integrated chat. Questions are answered immediately, requests are captured in a structured way and handed over smoothly to your internal processes.
Less manual work
IDA takes over recurring tasks such as answering enquiries or capturing requests directly in the tenant app. This leaves your team more time for complex cases and more personal service.
Available around the clock
With IDA, tenants get fast support at any time, regardless of opening hours. Questions are answered immediately and requests are handed over to your processes in a structured way.
Future-proof AI
Today IDA already helps in the tenant app, soon also in the letting & sales portal and eventually across the entire platform. The AI evolves continuously and adapts to your workflows.
What our customers
say about Immomio.
Real voices from the housing industry — from letting management to the executive board.
Absolutely: do it!
Someone has really put thought into this and is seriously tackling the challenges landlords face today — especially those with larger portfolios.
- We used to leaf through folders and paper applications — now everything is digital.
- Structured, traceable and tidy.
- Letting finally feels up to date.
We are completely satisfied.
With digital contract signing, we enable mobile and flexible working — new lettings any time and from anywhere.
- Letting process significantly shorter — no more postal routes.
- Fast closings increase the satisfaction of tenants and staff.
- Automated handover from applicant management saves steps and paper.
100 % convinced that our decision for Immomio was the right one.
Just do it — positive change to entrenched processes starts with the will to improve something. The acceptance by prospective tenants and staff convinced us 100 %.
- Every step of the letting process is transparent and traceable.
- Much faster and more structured — no media breaks.
- SCHUFA credit check and contract signature in one place.
Exactly the right choice for clear time savings.
If you are looking for a partner who optimises your work and promises clear time savings, working with Immomio is exactly the right choice.
- Decisions are made with more confidence — clear structure and a common language.
- Meetings are shorter, more productive and lead to real results.
- The entire letting process has become noticeably faster.
Do it, take the step — it’s worth it, promise.
Listen to it and then: do it, take the step. You always have a contact person or can write to support, who get back to you within a short time. The service is really great.
- Clearer, simpler and much faster.
- From creating the offer to the digital signature — everything at a glance.
- Definitely a more efficient way of working.
It pays to be open to change.
Working together is a good opportunity to question existing processes and optimise them in a targeted way. It pays to be open to change and to try new approaches.
- Applications and communication much clearer and more structured.
- All documents digital — access on the go and when working from home.
- Publish listings flexibly, organise viewings easily.
One cycle.
All modules.
Zero gaps.
The Immomio 360° platform connects every process around the flat and the tenant – usable module by module, with bidirectional integration into your ERP. The AI assistant IDA supports you directly in the letting portal and the tenant portal.
- Wodis Yuneo
- Wodis Sigma
- WOWIPORT
- wowinex
- immotion
- SAP S/4HANA
- SAP RISE
- SAP Blue Eagle
- SAP PROMOS
- SAP Comline
- iX-Haus
- ProWoh
Good to know.
What is the Immomio tenant portal & app?+
The tenant portal and tenant app are the module of the Immomio 360° platform for digital communication between landlord and tenant. They provide tenants with documents, consumption data, news and flat offers digitally and handle requests and damage reports in a structured way via an integrated chat.
How does digital damage reporting work?+
Tenants report damage and requests via the tenant app in just a few clicks. Your staff organise the entire damage handling process efficiently and quickly. The app is compatible with all common ERP and ticketing systems in the housing industry.
Which consumption data do my tenants see?+
Via the tenant portal and tenant app, you provide monthly consumption information (UVI) digitally, for example for water and heating. Meaningful visualisations help tenants understand their consumption behaviour and optimise it over the long term.
How does the AI assistant IDA help?+
IDA, Immomio’s AI assistant, captures tenant requests automatically, answers them faster and processes them efficiently in-house – directly in the tenant portal.
Is the tenant app compatible with our ERP or ticketing system?+
Yes. The apps are compatible with all common ERP and ticketing systems in the housing industry, so requests and damage reports flow seamlessly into your existing processes.
Experience the tenant portal & app with your own processes.
One live demo · no sales pitch, just substance.
Real people. Real support.
