Ticketing systems.
Defects and requests end up where your team handles them.
Immomio is connected to the ticketing systems of the housing industry. Defects from the flat handover and requests from the tenant portal are sent to your system automatically as a case – no retyping.
Ticketing systems ↔ Immomio
What is transferred
Ticketing systems Immomio works with.
Your provider is not listed? We connect further systems via the open API.
ImmoOffice
Case and ticket management for the housing industry.
BTS-PiT
Portal for technical building management with integrated connection to tradespeople.
Datasec
Outsourcing for customer service and invoicing processes as well as document management.
Aareon Wodis Yuneo Aktivitäten-Management
Activities and cases directly in the Wodis Yuneo ERP.
No ticketing system? Immomio comes with one.
If you do not use a ticketing system of your own, you can use the ticketing in Immomio. Requests and damage reports from the tenant portal & app as well as defects from the smart handover report come together there and are tracked until they are resolved.
All requests in one placeReports from the tenant portal, the tenant app and the flat handover in one overview.
Clear responsibilitiesRequests are automatically assigned to the right team and can be passed on internally.
Status visible to tenantsTenants see the processing status of their request in the tenant portal.
What is transferred.
Defects from the smart handover reportwith photos, room and description
Requests from the tenant portaldamage reports, questions, forms
Status updatesprocessing status visible to tenants
Ticketing systems – answered briefly.
Which ticketing systems does Immomio work with?+
Immomio is connected to ImmoOffice, BTS-PiT, Datasec and the Aktivitäten-Management (activity management) of Aareon Wodis Yuneo, among others.
What data is sent to the ticketing system?+
Defects from the digital flat handover as well as requests and damage reports from the tenant portal – each with a description, photos and assignment to the unit.
Does Immomio offer its own ticketing?+
Yes. If you do not use a ticketing system of your own, you can use the ticketing in Immomio: requests from the tenant portal & app as well as defects from the flat handover are tracked there until they are resolved.
Do customers pay ongoing interface fees?+
No. There is only an initial integration fee for the one-off setup.
Talk to us about your system landscape.
We will show you how Immomio works with your systems.