Wohnungsbaugesellschaft Königs Wusterhausen GmbH
with Julia Weickert
Since July 2019, Wohnungsbaugesellschaft Königs Wusterhausen mbH (WoBauGe KW) has been using Immomio to digitalise its letting process. Just a few months later, Julia Weickert from the letting team at WoBauGe KW says: “Work has become much more pleasant.”
Wohnungsbaugesellschaft Königs Wusterhausen digitalises its letting process
But first things first: before WoBauGe KW started letting flats with Immomio, its day-to-day work was “simply no longer up to date”, reports Weickert. Long Excel lists, mountains of paper and countless lists of prospective tenants dominated everyday work. This led to long processing times, which in turn resulted in numerous calls from prospective tenants and large crowds during tenant office hours. “Especially at the beginning of the month, our work consisted of nothing but working through enquiries from prospective tenants,” Weickert recalls.
A smooth changeover
By contrast, working with Immomio is “like night and day”, Weickert declares. “We now only come into personal contact with prospective tenants who are shortlisted for a flat. This saves us time and makes work much more pleasant.” Despite far-reaching changes, the changeover went smoothly: “We could even have started earlier, but with three months of preparation we set 1 July 2019 as our start date,” says Weickert. In the run-up, the team was trained thoroughly, the website was adapted accordingly and prospective tenants were informed.
Staff and prospective tenants are delighted
Immomio has now become an indispensable part of everyday work for Julia Weickert and her colleagues: “Immomio is now our daily work. My working day starts in the morning by logging in to Immomio and ends in the evening by logging out.” But it is not only the staff whose work is more efficient and pleasant thanks to Immomio – WoBauGe KW’s prospective tenants are also happy with the changeover: “We receive almost exclusively positive feedback from our prospective tenants – they are also glad to save themselves trips and phone calls,” notes Weickert.
A direct line to support
If questions arise in day-to-day work, WoBauGe KW can contact Immomio support directly. “We have a direct line and our questions are answered quickly,” says a pleased Weickert. “In general, we feel very well looked after and working together runs smoothly,” Weickert adds. That is another reason why she says today: “Opting for Immomio’s digital letting process was exactly the right decision.”
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