Paul Juul relies on Immomio
Endless calls and phone lines blocked for hours – not unusual when popular flats are advertised. Thanks to Immomio, Paul Juul GmbH & Co. KG (Paul Juul) has put an end to this. “We used to lose a lot of time. Now the phones are finally quiet,” reports our interviewee, who is responsible for letting and property management.
Paul Juul manages around 3,400 residential units in Hamburg. Until 2018, the company published vacant flats on a property portal. “Every prospective tenant was contacted individually by email. That, and the many follow-up questions by phone, cost us a lot of time,” Paul Juul recalls.
Intelligent tenant matching
Today, this procedure is a thing of the past. Immomio’s intelligent tenant matching automatically pre-selects all applicants, and viewings can be organised and managed in no time. “The automatic rejection function is also a great relief. This way, prospective tenants always know where they stand and follow-up questions are avoided,” says a responsible letting and property manager. This goes down well and gives the company an image advantage. Paul Juul’s prospective tenants are very satisfied with the modern letting solution.
Satisfied employees
But it is not only prospective tenants who appreciate digital letting – Paul Juul’s employees do too: “Immomio is in use every day; we handle our entire letting business with it. Especially since the update to Immomio 2.0, all employees really enjoy working with the software,” reports Paul Juul GmbH.
Comprehensive support
The Hamburg-based company’s support also plays a large part in this: “You can tell that the people at Immomio understand what they are doing. They can be reached at any time, always have an open ear for our concerns and implement feedback quickly,” says our interviewee. That is another reason why he is certain: “With Immomio, we are ideally positioned in a high-demand housing market like Hamburg.”
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