vhw optimises its letting process with Immomio

Before Immomio was implemented, letting at vhw was not as efficient as initially hoped, despite a digital solution being in place. One reason for this was that prospective tenants kept picking up the phone to register flat requests or amend existing ones: “The workload this created for our customer advisers was high, especially when we advertised new flats,” recalls Sharon Ann Peitzner, Head of Tenant Services.

Offering flats in a more targeted way

With Immomio, these problems are a thing of the past: prospective tenants enter all the details of their request themselves, directly in their profile – including whether or not they are a member of the cooperative. “This means we can offer flats in a much more targeted way,” says Peitzner. This has a positive effect not only on posting the listings but also on the rest of the process. Thanks to the more specific offers, for example, the quality of viewings increases, as only those prospective tenants who are really suited to the flat receive an invitation, which significantly reduces no-shows. Follow-up work in Immomio also runs without any switching between media. All communication, including sending acceptances and rejections, takes place entirely via the platform. “Every step is much more efficient,” the head of department sums up.

Immomio’s customer service impresses

Finally, Peitzner also has words of praise for the support provided by Immomio: “Immomio’s customer advisers can be reached at any time through a wide range of communication channels. Working together is straightforward and solution-oriented, which is why the implementation also went smoothly and quickly.”