Baugenossenschaft Esslingen eG
with Oliver Kulpanek
For historical reasons, Baugenossenschaft Esslingen eG (BGE) does not work with a register of prospective tenants; instead, every prospective tenant has to apply explicitly for the flat they want to be offered. For flats in popular locations, this meant a veritable flood of emails. “Thanks to Immomio, that is a thing of the past,” explains Oliver Kulpanek, Member of the Executive Board of BGE.
Baugenossenschaft Esslingen eG relies on Immomio
BGE has 36 employees who look after the interests of more than 7,000 members – which entails a certain amount of administrative work. While looking for ways to reduce this workload in the letting process, BGE came across Immomio. “We were convinced by the concept and decided to test the software in a pilot project. As we were completely satisfied with the results, we decided to extend the trial, and today we let all our properties with Immomio,” recalls Kulpanek.
Easing the daily workload
In particular, the automatic matching of prospective tenants against the ideal tenant profile and the automated, digital communication noticeably ease the daily workload of BGE’s employees. “Immomio not only pre-selects from the large number of prospective tenants, the rejections are also sent automatically once we have decided on a new tenant. That saves us an enormous amount of money and time,” says Kulpanek. “Our personal approach is to live customer focus – and with Immomio we can fully meet this standard. For example, we can edit the content of the emails ourselves so that we can respond individually to our customers‘ particular needs,” the board member adds.
An easy switch
At BGE, no lengthy training or familiarisation period was needed to start using Immomio. “Our employees were able to get started in no time at all,” says Kulpanek. BGE was also able to solve the issue of data protection with Immomio: “The tool takes this often tiresome issue off our hands and meets our high requirements 100 per cent.” With Immomio, prospective tenants can maintain their own data in a password-protected area and delete it at any time with a click of the mouse. The positive side effect: the data is always up to date.
Smooth communication
The board member also has words of praise for the collaboration between BGE and Immomio: “Communication is fast and pleasant. The customer service is highly recommended.” Kulpanek has an example ready straight away: “Late one Friday afternoon, there were problems with a flat that had been listed twice in the system. Shortly before the end of the working day, one of our employees sent a message to support asking for this duplication to be fixed as soon as possible after the weekend. By Saturday lunchtime, we had already received a message saying the problem had been solved.” That is another reason why Kulpanek says with conviction: “The software fits our way of thinking exactly.”
Your letting, as digital as at BGE.
We’ll show you Immomio live – with your ERP and your letting process.