Hanova Wohnen GmbH
with Laurine Kaatz
hanova has set itself the goal of using digitalisation to optimise internal processes while offering its customers the highest level of service. When it comes to letting, the largest portfolio holder in Hanover, the state capital of Lower Saxony, relies on Immomio. “The tool allows us to map processes digitally and transparently, and it saves us a considerable amount of time,” explains Laurine Kaatz, who is responsible for process optimisation at hanova.
hanova relies on Immomio for letting
hanova’s requirements for a digital letting tool are certainly high. Customer service and the optimisation of internal processes are just as important as strict compliance with data protection. “In the past, we worked with a competitor and with Excel lists,” recalls Kaatz. The result was not convincing, however – until Immomio came into play.
Immomio as the central communication channel
hanova now benefits from a compact overview and a fast flow of information. This brings numerous advantages: “For us, Immomio is a central communication channel. Customers can quickly register on their own, book a viewing or submit their documents. By focusing on one program, we can respond as quickly as possible and thus improve our customer service,” says Kaatz. As many questions are answered simply by using the tool, there are also fewer calls to the customer centre.
Data protection is also guaranteed at every step of re-letting: “The digital application process not only allows us to improve our customer service, but also to meet our data protection requirements,” says Kaatz.
Prospective tenants reach their goal quickly
Customers are supported in their search for their dream flat, too. Thanks to Immomio, all information is available online and prospective tenants can access it themselves at any time. “When the tool is introduced, prospective tenants do go through a period of adjustment, but thanks to the constant feedback on their actions in Immomio, any scepticism among customers disappears relatively quickly,” Kaatz knows. In addition, many customers are already familiar with digitalisation from other areas of life. “That, together with the easy handling, means users reach their goal quickly,” Kaatz adds.
Fast support
Kaatz is also very satisfied with the support provided by Immomio: “Immomio has a very good support chat that responds immediately to any problem (in about 2 minutes) and either solves the problem straight away or raises a ticket for it to be dealt with. You also get a quick response to tickets you have created.”
Your letting, as digital as hanova’s.
We will show you Immomio live – with your ERP and your letting process.